Terms & Conditions
Last updated: 23 October 2026
Welcome to Learn Robotics Sphere, an online robotics education, simulation and remote robot operation platform operated by NEW PROFERM SRL, Romania.
These Terms & Conditions govern access to the platform, student accounts, educational activities, simulator missions, Real Robot sessions and related services.
1. Platform Services
Learn Robotics Sphere provides or may provide:
Robotics educational lessons.
Robot simulation and training.
Skill-based missions and qualification.
Remote operation of physical robots.
Real Robot reservations and live teleoperation.
Performance scoring, rankings and competitions.
Institutional access credits.
Sponsored sessions, digital certificates and prizes, where available.
Features may be introduced, modified or discontinued as the platform develops, subject to applicable legal and contractual obligations.
2. User Accounts
Participants must provide accurate registration information and protect their account credentials.
Accounts are intended for individual use. Participants must not allow another person to complete qualification missions, Real Robot sessions or competitions on their behalf.
Accounts may be restricted or suspended in cases of misuse, fraud, security threats or serious violations of these Terms.
3. Educational Training and Qualification
Participants may complete lessons and simulator missions to develop robotics skills.
The current standard qualification threshold for Real Robot access is at least 80/100 points, subject to any specific challenge requirements.
Qualification does not guarantee immediate robot availability or a reservation at a particular time.
4. Real Robot Sessions
Qualified participants may book available sessions to operate a physical robot remotely.
Unless otherwise specified, a standard Real Robot session lasts 10 minutes.
Participants must comply with the separate Real Robot Rules and all applicable safety instructions.
A confirmed session is valid for its scheduled time. Late arrival or connection delays attributable to the participant do not automatically extend the session.
5. Booking and Payments
Session prices are displayed before payment. The standard individual Real Robot session is currently offered at €1 for 10 minutes, unless another price or sponsored arrangement is displayed.
Online payments may be processed through Stripe and WooCommerce.
A paid reservation is confirmed when the applicable payment and booking requirements have been satisfied.
Institutional access codes may be used instead of individual payment where the participant has sufficient valid credits and meets the applicable booking requirements.
Participants should check their reservation details before confirming a booking.
6. Institutional Access
Schools, universities and other eligible organisations may purchase institutional access credits.
A private institutional code may represent a shared balance of available session credits rather than a separate code for every participant.
Credits are subject to their applicable purchase, allocation and redemption conditions.
Purchasing educational access credits does not automatically constitute a charitable donation or establish tax-deductible sponsorship status.
7. Cancellations, Refunds and Technical Failures
Cancellation, rescheduling and refund rights are governed by the applicable refund policy and mandatory consumer protection law.
Where a verified platform-side technical failure prevents a paid session from being delivered as agreed, Learn Robotics Sphere will assess the appropriate remedy, which may include rescheduling, a replacement session or a refund.
Nothing in these Terms excludes mandatory consumer rights or statutory remedies.
8. Safety and Equipment Protection
Participants must operate robots only through the authorised controls and within the provided operating limits.
Attempts to damage equipment, bypass safety systems, interfere with another participant or gain unauthorised access are prohibited.
The platform may stop a session when reasonably necessary to protect people, equipment or system security.
9. Challenges, Rankings and Competitions
Some activities may offer scores, rankings, certificates or prizes.
The applicable competition rules will specify eligibility, scoring, ranking and prize conditions.
Participants must compete fairly and must not manipulate results, exploit technical vulnerabilities or obtain prohibited assistance.
Results may be reviewed or invalidated where supported by reasonable evidence of manipulation or rule violations.
10. Children and Young Participants
Learn Robotics Sphere welcomes educational participation by school students, subject to applicable law and appropriate safeguarding measures.
Younger participants should review the platform rules with a parent or legal guardian.
Where parental authorisation or another legal requirement applies to a specific activity, that requirement must be satisfied before participation in the relevant activity.
Additional eligibility conditions may apply to paid Real Robot sessions, competitions, prizes and publicly displayed rankings.
Nothing in these Terms replaces a parental authorisation process where one is legally required.
11. Sponsored Sessions
Some Real Robot sessions may be sponsored by participating organisations.
Sponsored sessions remain subject to the applicable qualification, booking, safety and competition rules.
12. Acceptable Use
Participants must not:
Attempt unauthorised access to robots or platform systems.
Bypass safety or qualification requirements.
Interfere with another user’s session.
Manipulate scores or rankings.
Introduce malicious software.
Deliberately damage equipment.
Use the platform for unlawful activities.
Serious violations may lead to restriction or termination of access.
13. Intellectual Property
The Learn Robotics Sphere branding, original educational materials, simulator content, software, graphics and challenge designs are protected by applicable intellectual property laws.
Participants receive a limited right to use the platform for its intended educational and competition purposes.
No ownership rights are transferred.
14. Platform Availability
We aim to provide reliable access but cannot guarantee uninterrupted operation.
Maintenance, hardware failures, connectivity problems, security incidents or third-party service interruptions may affect availability.
Remedies for affected paid sessions are governed by Section 7 and applicable law.
15. Limitation of Liability
Learn Robotics Sphere is provided for educational, training and competition purposes.
To the extent permitted by law, NEW PROFERM SRL is not responsible for indirect or consequential losses arising from circumstances outside its reasonable control or from misuse of the platform.
Nothing in these Terms excludes or limits liability where prohibited by applicable law.
16. Privacy and Data Protection
Personal data is processed in accordance with the Learn Robotics Sphere Privacy Policy:
https://learn.newproferm.com/privacy-policy/
Payment providers may also process information under their own privacy notices.
17. Changes to These Terms
We may update these Terms as the platform and its services evolve.
The current version and update date will be published on this page. Where required, participants will be informed of material changes.
18. Governing Law
These Terms are governed by applicable Romanian and European Union law.
Mandatory consumer protection rights and applicable jurisdiction rules remain unaffected.
19. Contact
Learn Robotics Sphere
Operated by NEW PROFERM SRL
Romania
Email: robotics@learn.newproferm.com
